Overview
GoGlobal Mart runs three different services, and each one handles delivery differently. Please check which one your order belongs to before you look for help.
This policy should be read together with our Terms of Service, Privacy Policy and Affiliate Disclosure. Nothing here limits any consumer rights you have under applicable law.
Affiliate Shopping: external seller deliveries
GoGlobal Mart shows product information and links that take you to external sellers and marketplaces. If you complete a purchase on a seller's website, that seller or its fulfilment partner generally handles shipping and delivery. GoGlobal Mart does not fulfil these orders.
- Shipping charges, delivery areas, estimated arrival dates, tracking, customs charges and cancellations are set by the seller's own terms.
- Prices, availability, shipping charges and delivery estimates can change on the seller's platform without notice to us.
- For delays, missing parcels, damaged deliveries or tracking problems, contact the seller or marketplace where you placed the order first. Use the order details in your confirmation email or account on that platform.
- GoGlobal Mart can help with website-related issues, such as a broken link, but we do not control the seller's logistics.
We do not promise free shipping, delivery dates, coverage areas or specific couriers for affiliate purchases.
Mini Store: direct orders
The Mini Store is GoGlobal Mart's own store. The sections below describe how direct orders are handled. Details that depend on business settings are marked for confirmation.
Order stages
A direct order moves through these stages: placement, confirmation, processing or packing, dispatch, and delivery. Not every stage may send you a notification. You will see the stages that apply to your order in your confirmation message or on the Track Order page.
Where we deliver
Delivery locations: [Owner to confirm: serviceable areas]. If your address is outside the supported area, checkout will tell you before you pay.
Shipping charges
Any shipping or handling charge that applies to your order is shown at checkout before you confirm payment. [Owner to confirm: how charges are calculated, or that none apply]
Estimated delivery time
Delivery estimates depend on the product, stock, your location and the delivery provider. Estimates are not guaranteed delivery dates. [Owner to confirm: typical processing and transit times]
Tracking
Use the Track Order page to check an order. [Owner to confirm: what the page shows for Mini Store orders, and which reference to enter]
Delays
Orders can be delayed by fulfilment backlogs, transport disruption, weather, or incomplete delivery details. If your order is late, contact us with your order reference.
Wrong or incomplete address
Check your address before you place the order. If you spot a mistake, contact us as soon as possible. A change may not be possible once the order has been dispatched. [Owner to confirm: whether address edits are supported and until which stage]
Failed or undeliverable orders
If delivery fails or a parcel is returned to us, we will contact you using the details on the order. [Owner to confirm: attempt limits, reshipping and refund handling]
Damaged, missing or incorrect items
Tell us through the Contact Us page. We may ask for your order reference and, where useful, photos of the item and packaging. Outcomes depend on the facts of the case, our published terms and applicable law.
Food Restro: delivery or pickup
Food orders are time-sensitive and are prepared per order, so they are handled separately from product shipping.
- Availability: Whether food ordering or delivery is available for your location is shown [Owner to confirm: where, e.g. at checkout].
- Preparation: After you place an order, the restaurant accepts and prepares it before dispatch or pickup. [Owner to confirm: how restaurants are notified]
- Delivery or pickup: [Owner to confirm: options offered and who delivers]
- Timing: Any time shown is an estimate. Actual timing depends on the restaurant, preparation and delivery conditions. We do not guarantee delivery within a fixed number of minutes.
- Order status: [Owner to confirm: where customers can see status]
- Problems: For a late order, missing or incorrect items, damaged packaging, or an order marked delivered but not received, contact us promptly with your order reference.
- Address and phone number: Enter accurate details. Changes may not be possible after preparation or dispatch has started.
Charges and taxes
| Service | What may apply | Where you see it |
|---|---|---|
| Affiliate Shopping | Shipping, taxes and customs set by the external seller | On the seller's checkout |
| Mini Store | [Owner to confirm: shipping, handling, taxes] | At checkout, before payment |
| Food Restro | [Owner to confirm: delivery fee, packaging, taxes] | At checkout, before payment |
Charges can differ between products, orders and locations. Review the total before you confirm any payment.
International orders and customs
GoGlobal Mart does not currently advertise international delivery for the Mini Store or Food Restro. [Owner to confirm]
For affiliate purchases, any international shipping, customs duties, import taxes and clearance delays are controlled by the external seller and the destination country's rules.
Cancellations, failed deliveries and returns
Delivery interacts with cancellations and returns in these ways:
- Affiliate Shopping: cancellations, returns and refunds follow the external seller's policy.
- Mini Store and Food Restro: to request a cancellation, contact us as early as you can. Whether an order can be cancelled depends on how far it has progressed. [Owner to confirm: cancellation rules, return-to-sender and reshipping handling, refund policy link]
See also our Terms of Service. This policy does not remove any rights you have under applicable consumer law.
Contact and support
For shipping help with a GoGlobal Mart order, use the Contact Us page and include:
- Your order reference.
- The service: Affiliate Shopping, Mini Store or Food Restro.
- A short description of the problem.
- A tracking reference, if you have one.
Never share your password, OTP, full card number or CVV with anyone, including in a support message.
Policy updates
We may update this policy when our services or delivery arrangements change. The "Last updated" date at the top shows the latest revision. Orders are generally handled under the policy in effect when they were placed.