GoGlobal Mart
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Return & Refund Policy

What happens after you buy depends on where you bought. Choose the way you ordered to see who handles your return, cancellation or refund.

Introduction

This page explains how returns, cancellations and refunds work across GoGlobal Mart. We run three different kinds of experience, and they do not share one transaction system. Your options depend on whether you:

  • followed an affiliate link and paid an external seller,
  • ordered directly from the Mini Store, or
  • placed an order through Food Restro.

Read the section that matches your order. If you are not sure which applies, contact us and we will help you find the right place to go.

CONFIRM: Name the legal entity or business that operates the Mini Store and Food Restro, and which party takes payment for each. Remove this item if you prefer not to state it.

Affiliate Shopping: purchases on external sites

Seller or platform handles the order

Products listed under Affiliate Shopping link to third-party seller or marketplace websites. When you finish a purchase on one of those sites, the order, payment and delivery are handled by that seller, and its own return, refund, cancellation, warranty and delivery terms apply.

  • GoGlobal Mart does not process the payment for these purchases and generally cannot issue refunds for them.
  • For returns, cancellations or refunds, contact the seller or platform that accepted your order and payment. Use the order confirmation or your account on that site.
  • Not every seller accepts returns or offers refunds for every product. Check the seller's policy on the product page before you buy.
  • You can contact us if a product link is broken, or if the price or details shown on GoGlobal Mart look wrong or out of date.

For how we earn from these links, see our Affiliate Disclosure.

Nothing in this section limits any right you have under applicable law, including rights against a seller or platform.

Mini Store: direct purchases

GoGlobal Mart handles the order

Mini Store orders are placed with GoGlobal Mart directly. The details below are marked until the business owner confirms them. Please do not treat any yellow item as a published promise.

Return eligibility and return window

You may ask to return an item that arrives damaged, defective, or different from what you ordered, and in other cases described below.

CONFIRM: Is there a return window for change-of-mind returns? If yes, how many days and counted from when? If no, say so.
Damaged, defective, incorrect or missing items

If something is damaged, defective, wrong or missing, tell us as soon as you notice. We may ask for your order number, photographs of the item and packaging, and a short description of the problem.

CONFIRM: Time limit for reporting, if any, and whether a replacement is offered.
How to start a return request

Contact us through the Contact Us page with your order number and details. You can check your order status on the Track Order page.

CONFIRM: Is there a self-service return form or an account page for returns? Add its link if so.
Return shipping, inspection and approval

Returns may be reviewed before approval, and we will tell you if the item needs to be sent back and how.

CONFIRM: Who pays return shipping in each case (faulty item vs. change of mind), whether pickup is arranged, and the inspection steps.
Replacements and exchanges
CONFIRM: Are replacements or exchanges supported? If not, delete this item.
Failed, duplicate or incorrect charges

If money left your account but your order did not go through, or you were charged twice or the wrong amount, contact us with your order number and the payment reference or date. We will check the transaction with the payment provider.

Fees and conditions
CONFIRM: Any restocking fee, minimum order value, or product-specific conditions. If none apply, state that no such fee applies.

Food Restro: food orders

Rules depend on order status

Food is different from ordinary products. It cannot usually be sent back, so remedies are decided case by case, based on what went wrong, the status of the order, applicable law, and the published rules of the restaurant or platform involved. Opened, prepared or delivered food is not automatically excluded from a remedy.

Wrong, missing, damaged or spilled items

Report the problem as soon as you can after delivery. Include your order number and, if you can, a photo of the items and packaging.

Quality concerns

If food was not as described or its quality was clearly unacceptable, tell us what happened and when you received it. We review each report on its facts.

Food safety and allergy concerns

If you believe food made you unwell or contained an allergen it should not have, seek medical help first if needed. Then report it to us promptly with your order number, the item, and what happened, and keep any remaining food and packaging if it is safe to do so. We cannot promise that any food is free of allergens, so check ingredient details with the restaurant when you order.

CONFIRM: Dedicated contact for urgent food-safety reports, if any.
Cancellation and order status

Whether an order can be cancelled depends on how far it has progressed. See Order cancellation.

CONFIRM: The order statuses in your system (for example placed, accepted, preparing, out for delivery) and what cancellation is allowed at each.
Payment failures and duplicate charges

If you were charged but your order was not placed, or charged more than once, contact us with your order number and payment details. We will check the transaction before deciding on a refund.

Refund review

Refund requests are reviewed against the order details and any evidence you provide. We will tell you the outcome.

CONFIRM: Who reviews food refund requests, and the restaurant or delivery partners involved (do not name any until verified).

Order cancellation

Affiliate purchases

Cancel with the external seller or platform where you placed the order. GoGlobal Mart cannot cancel these orders.

Mini Store orders

Contact us as soon as possible with your order number. Whether we can cancel depends on the order status, and a request is not approved just because it was submitted.

CONFIRM: Can orders be cancelled before dispatch? After dispatch? Is there a self-service cancel button?

Food Restro orders

Contact us immediately. If the restaurant has already accepted or started preparing the order, it may not be possible to cancel. Each request is reviewed according to the order status.

How refunds are processed

For Mini Store and Food Restro orders that GoGlobal Mart accepted, the process works like this:

  1. You send a request through the Contact Us page, with your order number.
  2. We match it to the correct order.
  3. We review eligibility and any evidence you provided.
  4. We tell you our decision or the current status.
  5. If a refund is approved, we start it through the payment process used for your order.
  6. Your bank or payment provider may need additional time before the money shows in your account.

We do not mark a refund as complete until the payment transaction confirms it. Refund timing is not guaranteed.

CONFIRM: This describes the intended process. Check that each step matches how you actually handle requests, and whether a status page exists.

Refund method

Approved refunds are made through the payment method and provider used for the original order, where that is possible.

CONFIRM: Payment providers in use, and whether store credit, wallet or bank transfer refunds are offered. Add only what is verified.

Never send your full card number, CVV, passwords or OTPs by email, a contact form or chat. We will never ask for them.

Items that cannot be returned

Some items may be excluded from change-of-mind returns, for example for hygiene or safety reasons. Any exclusion will be listed here and applies only where the law allows. An exclusion does not affect your rights if an item is faulty, damaged or not as described.

CONFIRM: The actual non-returnable categories in the Mini Store. Leave the list empty if there are none.

Your responsibilities

  • Give accurate order details.
  • Contact the right party: the external seller for affiliate purchases, or us for Mini Store and Food Restro orders.
  • Describe the problem clearly and share photos or other evidence when it is reasonably needed.
  • Follow return instructions once a return has been approved.

We will only ask for information we need to look into your request.

Contact and support

For help with a Mini Store or Food Restro order, or a broken affiliate link, use our Contact Us page. Include your order number where you have one.

CONFIRM: Official support email or phone, support hours and expected response time. Add them here only if verified.

Updates and your rights

We may update this policy as our services change. The version on this page is the current one.

Last updated: CONFIRM: add the date this policy was approved

This policy does not remove or limit any consumer rights you have under applicable law.