GoGlobalMart

Your Safety Comes First

Learn how to protect your account, recognize suspicious activity, make informed shopping decisions and understand the safety practices that matter for each GoGlobalMart service.

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Safety across our three sections

GoGlobalMart works differently in each section, so the safety steps differ too. Find the one that matches what you are doing. No store, seller or restaurant can be guaranteed risk-free, so use these steps alongside your own judgement.

Affiliate Shopping

When you click a product link, you may be taken to an external merchant's website such as an online marketplace or fashion store. That merchant generally controls its own checkout, payment processing, shipping and after-sales support, subject to the applicable arrangements and law.

Before you buy

  • Check the address bar to confirm which website you are on.
  • Read the merchant's return, refund, shipping and warranty policies.
  • Review the final price and any extra charges at the merchant's checkout.
  • Pay only with methods the merchant itself offers.
  • Be careful with promotional messages and links that you cannot verify.
  • Never share passwords, OTPs, PINs or card security codes with anyone claiming to be support.

GoGlobalMart is not the seller for these purchases. For order, payment or delivery problems, contact the merchant first.

Mini Store marketplace

The Mini Store is a marketplace where independent sellers can apply to list products. Seller applications and product listings are subject to review and approval where those controls are in place.

For buyers

  • Buy through the official GoGlobalMart marketplace flow where it is available.
  • Read product descriptions, prices, seller information and applicable policies.
  • Read the return and refund terms before you place an order.
  • Do not pay unknown sellers outside the platform because of a message.
  • Keep order confirmations and transaction records.
  • Report suspicious listings, impersonation or misleading claims.

For sellers

  • Describe products accurately and follow applicable laws and marketplace rules.
  • Do not ask buyers for sensitive information you do not need.

Approval is a review step. It is not a guarantee of a seller's honesty, product quality or future performance.

Food Restro

Where food and restaurant features are available, take a few minutes to check the details before you order.

Before and after you order

  • Review menu descriptions, prices and restaurant information.
  • Check allergen and dietary information where it is provided. If it is unclear, ask the restaurant before ordering.
  • Follow storage and consumption instructions that come with your food.
  • If an order looks incorrect, damaged or unsafe, do not eat it. Contact the restaurant or the support channel.
  • Report suspicious restaurant listings or misleading information.

Information on a menu is provided by the restaurant. Do not assume a meal is free of any allergen unless the restaurant confirms it.

Protect your account and personal information

Most account problems start with a reused password or a convincing fake link. A few habits go a long way.

Everyday habits

  • Use a strong password that you do not use anywhere else.
  • Type the website address yourself or use a saved bookmark. Avoid logging in through links in messages.
  • Use devices and networks you trust, and log out on shared devices.
  • Keep your account recovery details accurate, where the account supports it.

Keep your details limited

  • Never share your password or OTP with anyone, including people who say they work for GoGlobalMart.
  • Do not provide personal or financial information that a service does not need.
  • Report suspected unauthorized access to your account as soon as you notice it.

Account features such as password reset or email verification are available only where the website provides them. Check your profile page to see which options your account offers.

Payment safety

Who handles your payment depends on where you complete the purchase. Know which one applies before you pay.

Affiliate purchases

Completed on the external merchant's website. The merchant's checkout and payment provider handle the payment, so contact the merchant and your bank for payment issues.

Mini Store purchases

If you pay through a GoGlobalMart checkout, use only that checkout. Do not pay a seller through a personal account or an unofficial chat.

Food Restro payments

Applies only where ordering and payment are offered for a restaurant. Pay through the option shown in the order flow and keep the confirmation.

  • Check the amount and order details before you confirm payment.
  • Use only payment methods from the legitimate checkout or the external merchant.
  • Never share an OTP, UPI PIN, banking password or card PIN with anyone.
  • Be cautious of requests to pay through unfamiliar links, personal accounts or unofficial messaging channels.
  • Save transaction references and order confirmations.
  • If an unauthorized transaction occurs, contact your bank, payment provider or the merchant promptly.

Recognize suspicious activity

These are common warning signs. Seeing one does not always mean fraud, but it is a good reason to pause and verify.

Fake customer-support accounts
Fake delivery or tracking messages
Requests for OTPs, PINs or passwords
Unrealistic offers and fraudulent giveaways
Someone pretending to be GoGlobalMart staff
Requests to pay outside the platform
Suspicious links, attachments and QR codes
Fake seller or restaurant listings
Requests for remote access to your device

GoGlobalMart users should never share their passwords, OTPs, PINs or banking credentials with anyone claiming to represent the platform.

If you notice a problem

Take these steps in order. Act quickly if money or account access is involved.

Your account may be compromised

  1. Change your password on the official website, if your account supports it.
  2. Secure the email account linked to it.
  3. Review account activity and orders, if that is available.
  4. Contact the appropriate support channel.
  5. Contact your bank or payment provider immediately if money or card details may be at risk.

A product or seller looks suspicious

  1. Save the product or order details, such as screenshots and links.
  2. Do not share any more sensitive information.
  3. Report it using the form on this page or another available support channel.
  4. Keep related messages and transaction records.

A payment was not authorized

  1. Contact your bank or payment provider immediately.
  2. Follow its dispute and account-security process.
  3. Contact the merchant or GoGlobalMart support, whichever handled the purchase.
  4. Keep reference numbers and evidence.

We cannot promise that every payment can be reversed or that every report will lead to a particular outcome. Outcomes depend on the facts, the payment provider and the merchant involved.

Report a safety concern

Tell us what happened and where. Include links and reference numbers that help someone find the item you are reporting.

Do not include passwords, OTPs, PINs, full card numbers, banking credentials or any other secret in this form.

For general questions that are not safety concerns, use the Contact Us page.

What happened, when, and what you have already done. At least 20 characters.

Safety FAQs

Short answers to common questions.

How can I shop safely on GoGlobalMart?

Check which website you are on before paying, read product and policy information, pay only through legitimate checkout options, keep your order records, and never share passwords, OTPs or PINs. The sections above explain the steps for affiliate, Mini Store and Food Restro purchases.

Does GoGlobalMart control every external affiliate merchant?

No. Affiliate links can take you to external merchant websites. Those merchants generally run their own checkout, payments, shipping and support. Review their policies before you buy and contact them about order issues.

How can I identify a suspicious seller or listing?

Warning signs include prices that seem too good to be true, descriptions that do not match the images, requests to pay outside the platform, pressure to act quickly, and requests for sensitive information. If something feels wrong, do not continue and report it.

What should I do if someone asks for my OTP or PIN?

Do not share it, whoever is asking and whatever reason they give. Genuine support staff do not need your OTP, PIN, password or banking credentials. If you already shared one, contact your bank or payment provider immediately.

What should I do if I notice an unauthorized payment?

Contact your bank or payment provider right away and follow its dispute process. Then contact the merchant or GoGlobalMart support, depending on where the purchase was made, and keep reference numbers and evidence. Reversal of a payment cannot be guaranteed.

How can I report a suspicious product or restaurant?

Use the report form on this page and include the link or reference ID. Save screenshots and messages in case they are needed.

Does seller approval guarantee product quality?

No. Approval is a review step. It does not guarantee a seller's honesty, a product's quality or how a seller will behave in future. Read listings carefully and report anything misleading.

How can I protect my GoGlobalMart account?

Use a strong, unique password, avoid logging in through links in messages, log out on shared devices, keep your recovery details accurate where supported, and report suspected unauthorized access quickly. See account safety for more.

What should I do if my order appears unsafe or incorrect?

Stop using the item. For food, do not eat it if you suspect a problem. Keep the packaging and your order details, then contact the merchant, seller or restaurant, and report it using the form on this page.

How is information submitted through a safety report handled?

Reports are meant to be used to review the concern you describe. Please do not include passwords, OTPs, PINs or card details. For how personal information is handled in general, read the Privacy Policy.

Related pages

The policies and tools that apply to your purchases.